Terms & Conditions

Welcome to Zenal.shop

By accessing or using Zenal.shop (the "Website"), you agree to be bound by the following Terms and Conditions. These terms govern your use of our website, purchases, and interactions with us. Please read them carefully. If you do not agree with these terms, please do not use our Website.

1. General Information
Zenal.shop is an e-commerce platform offering a wide range of trending products, including fashion, home decor, customized items, and more, sourced from trusted suppliers like Roposo Clout and others.
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The updated version will be posted on the Website, and continued use of the Website constitutes acceptance of the change

2. Use of the Website
You must be at least 18 years old or have parental consent to use this Website.
You agree to provide accurate, current, and complete information during registration, checkout, or when contacting us.
You are responsible for maintaining the confidentiality of your account and password.
Unauthorized use of the Website, including but not limited to hacking, data scraping, or violating intellectual property rights, is strictly prohibi

3. Product Information
We strive to ensure that product descriptions, images, and prices on Zenal.shop are accurate. However, as a drop-shipping platform, we rely on third-party suppliers (e.g., Roposo Clout, Meesho, Blinkstore) for product details.
We are not responsible for errors in product descriptions, pricing, or availability caused by suppliers.
Products may slightly vary in color, size, or design due to manufacturing differences or screen display variation

4. Pricing and Payments
All prices on Zenal.shop are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
We accept payments via UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) for eligible orders.
For COD orders, a nominal fee of ₹30 may apply (waived for orders above ₹500).
We reserve the right to cancel or refuse orders due to pricing errors or payment issues.

5. Shipping and Delivery
We ship to all pincodes across India through trusted logistics partners like ShipRocket and Delhivery.
Standard delivery takes 3-7 business days, depending on your location. Please refer to our Shipping Information page for details.
Free Shipping is available on orders above ₹500 as part of our launch offer.
We are not responsible for delays caused by unforeseen circumstances, such as holidays, weather, or incorrect shipping information provided by the custom

6. Returns and Refunds
Our 7-day return policy applies to defective, damaged, or incorrect products. Please refer to our Return & Refund Policy page for details.
Non-delivered orders (e.g., due to customer unavailability or incorrect address) may incur a restocking fee (up to ₹100) due to high return-to-origin (RTO) rates in drop-shipping.
Customized products (e.g., from Blinkstore or Printrove) are subject to supplier return policies and may not be returnable unless defectiv

7. Order Cancellation
You may cancel or modify your order within 1-2 business days of placement, before it is dispatched.
To cancel, contact us at support@zenal.shop or WhatsApp at 8487825207.
We reserve the right to cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activit

8. Intellectual Property
All content on Zenal.shop, including logos, images, product descriptions, and designs, is the property of Zenal.shop or its suppliers and is protected by copyright and intellectual property laws.
You may not reproduce, distribute, or use our content without prior written consen

9. Limitation of Liability
Zenal.shop is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website or products.
As a drop-shipping platform, we act as an intermediary between customers and suppliers. We are not responsible for product quality, defects, or delivery issues caused by third-party suppliers or logistics partn

10. Privacy Policy
Your personal information is handled as per our Privacy Policy, which outlines how we collect, use, and protect your data.
By using Zenal.shop, you consent to the collection and use of your information as described in the Privacy Policy

11. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes arising from the use of this Website will be subject to the jurisdiction of courts in Gujarat

12. Contact Us
For any questions or concerns about these Terms and Conditions, reach out to us:
Email: support@zenal.shop
WhatsApp: 8487825207
Live Chat: Available on our Website via Shopify Inbox. We aim to respond within 24 hour

Thank You for Shopping with Zenal.shop
We’re committed to bringing you the latest trending products with exceptional service. By using our Website, you agree to these Terms and Conditions.