FAQs
Frequently Asked Questions
Welcome to Zenal.shop, your one-stop store for trending products like fashion, home decor, customized items, and more! Here are answers to the most common questions to make your shopping experience seamless.
1. What products does Zenal.shop offer?
We offer a wide range of trending products, including women’s and men’s fashion (kurtis, sarees, T-shirts), home decor (lamps, resin art), customized products (T-shirts, mugs, phone covers), and small electronics. Our catalog is updated regularly to bring you the latest trends!
2. Where does Zenal.shop ship?
We ship to all pincodes across India, from metro cities like Delhi, Mumbai, and Bangalore to smaller towns. Our trusted logistics partners, such as ShipRocket and Delhivery, ensure reliable delivery.
3. How long does delivery take?
Standard Delivery: Most orders are delivered within 3-7 business days from the date of dispatch.
Metro Cities: 3-5 days.
Remote Areas: 5-7 days.
Delivery times may vary due to holidays or unforeseen circumstances. You’ll receive tracking updates via email or WhatsApp.
4. What are the shipping costs?
Free Shipping: Available on all orders above ₹500 as part of our launch offer.
Standard Shipping: A flat fee of ₹50-₹100 applies for orders below ₹500, depending on the product and location.
Cash on Delivery (COD): Available with a nominal fee of ₹30 (waived for orders above ₹500).
5. Is Cash on Delivery (COD) available?
Yes, COD is available across most pincodes in India. Please ensure someone is available to receive the package to avoid failed delivery attempts, which may incur additional charges.
6. How can I track my order?
Once your order is shipped, you’ll receive a tracking ID via email or WhatsApp. You can track your order on our website under the Track Order section or through our logistics partner’s portal. For assistance, contact us at support@zenal.shop or WhatsApp at 8487825207.
7. What is your return and refund policy?
We offer a 7-day easy return policy for defective, damaged, or incorrect products.
To initiate a return, contact us at support@zenal.shop or WhatsApp with your order details within 7 days of delivery.
Refunds are processed within 5-7 business days after the product is returned to our warehouse.
Note: Non-delivered orders (e.g., due to customer unavailability) may incur a restocking fee due to high return-to-origin (RTO) rates in drop-shipping.
8. How do I know my order is confirmed?
You’ll receive a confirmation email or WhatsApp message with your order details once the order is placed. For COD orders, confirmation is sent after verification.
9. Are the products on Zenal.shop authentic?
Yes, we work with trusted suppliers like Roposo Clout and others to ensure high-quality, authentic products. Each product undergoes quality checks before dispatch.
10. How can I contact customer support?
We’re here to help! Reach out to us via:
Email: support@zenal.shop
WhatsApp: 8487825207
Live Chat: Available on our website through Shopify Inbox. We respond within 24 hours to ensure a smooth shopping experience.
11. Can I cancel or modify my order?
Orders can be canceled or modified before they are dispatched (within 1-2 business days of placing the order).
Contact us at support@zenal.shop or WhatsApp to request changes.
12. Do you offer discounts or promotions?
Yes! Check our Deals & Offers page for the latest discounts, including free shipping on orders above ₹500 and seasonal promotions. Follow us on Instagram and WhatsApp for exclusive offers!
13. Is it safe to shop on Zenal.shop?
Absolutely! We use secure payment gateways like Razorpay and PayU to protect your transactions. Your personal information is safe with us, as per our Privacy Policy.
14. What payment methods do you accept?
We accept:
UPI (Google Pay, PhonePe, etc.)
Credit/Debit Cards
Net Banking
Cash on Delivery (COD) for most pincodes.
15. Why shop with Zenal.shop?
Trending Products: From fashion to gadgets, we bring you the latest trends at affordable prices.
Nationwide Shipping: Fast and reliable delivery across India.
Customer-Centric Support: Quick assistance via WhatsApp, email, or live chat.
Easy Returns: Hassle-free 7-day return policy for your peace of mind.
Still have questions?
Contact us at support@zenal.shop or WhatsApp at 8487825207. We’re here to make your shopping experience amazing!